Cassandra Brown on LinkedIn: #e2e #togetherwemakethedifference (2024)

OnTrac is rolling out Sunday delivery.Interesting timing.Market volume is down.And carriers are competing on price.[especially OnTrac and alternative carriers]Does Sunday delivery give OnTrac an advantage?It should, but likely doesn’t.[more on this later]But it has more to do with the value of Sunday delivery.[or lack there of]And Sunday delivery has proven to be inefficient.[just ask FedEx]UPS doesn’t deliver on Sundays.[only SurePost via USPS]I think there are 2 key questions here.1.Does Sunday delivery matter?2.Can OnTrac execute Sunday delivery profitably?1.Sunday delivery doesn’t move the needleYet.Consumers don’t consciously think“I want Sunday delivery”It’s a function of what weekend delivery enables.A frictionless customer buying experience.No thought is required about business days.Delivery is faster with Sunday delivery.And IF this is displayed to a customer, as a clear estimated delivery date, Sunday delivery has value.But everyone is missing this ⬇️Many retailers can’t show customers personalized delivery options in just “days.”They can’t source an order from specific fulfillment nodes (e.g. DC/store) during browsing and/or checkout.As a result, EDD’s are calculated in business days.[since not all services deliver 7 days/wk]The opportunity to display a “faster” shipping option that uses 7-day delivery is lost.This leaves 7-day Ground residential delivery as a nominal “surprise and delight” value.Instead of being a competitive advantage.2. If FedEx couldn’t do it, why/how can OnTrac?There’s no clear answer here.OnTrac doesn’t have the volume or network of FedEx.If OnTrac is expecting Sunday deliver to be a differentiator to win business, they’re going to be disappointed.But maybe volume is growing with one very large customer.And maybe that customer is requiring Sunday delivery.Maybe OnTrac is planning on this volume to provide delivery density.I’m sure there’s much more to it than this.But banking on Temu volume to fuel service expansion is a gamble.-----OnTrac is rolling out Sunday delivery.Sunday delivery has nominal market value.Will OnTrac learn from FedEx’s mistakes?Or will they benefit from Sunday delivery?Let’s check on this a year from now.And we’ll have our answer.#retailing #logistics #ecommerce

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Concerned about bad reviews? Worry no more!Unlock the power of Multi-Channel Fulfillment (MCF) orders on Amazon, a game-changer in customer satisfaction.MCF not only streamlines fulfilment but also significantly boosts positive reviews. By tapping into the efficiency of Amazon's extensive fulfilment network, you not only ease logistical worries but also ensure timely and reliable deliveries.Elevate your brand's reputation effortlessly with the seamless order fulfilment process that MCF offers. Let's turn worry into success with MCF! hashtag#CustomerSatisfaction #AmazonFulfillment #PositiveReviews

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By working closely with your logistics partner, you can ensure a better understanding of your unique requirements, leading to an exceptional customer experience. In this article, we share how you can vet logistics providers, what our onboarding process looks like with new clients, and how we ensure our entire team owns the consequences of failure.Read our article "Building Reliable Partnerships for Service-Level Agreement Success" to learn more: https://zurl.co/BhlN#CrushSupplyChainComplexity

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Underestimating the impact of your returns process on customer loyalty? Time for a reality check. Data indicates that 80% of consumers will turn their backs on a brand with a poor returns experience.However, there's a silver lining. Mastering reverse logistics can not only win customer loyalty but also enhance your financial metrics.This isn't something that happens by luck. It requires strategic planning, the right technological infrastructure, and well-defined operational procedures.For a comprehensive guide on how to make reverse logistics your secret weapon for competitive advantage, check out Chris Schneider's article, "How Exceptional Reverse Logistics Can Improve the Bottom Line."Link in the comments. #g2rl #reverselogistics #returns #costs #bottomline

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When you’re dealing with outdated, manual and tedious onboarding processes, creating efficiency in your pick, pack and ship processes can be nearly impossible. Imagine you could leverage one simplified connection and watch information flow seamlessly between you and your partners. With SPS for 3PLs, it’s easy. The result? You’ll benefit from: 🚚 Standardized item, order and shipment data 📈 Enhanced customer onboarding 🎯 Accurate retail shipping labels & packing slips 📉 A centralized view for easier reporting Boost your daily efficiency with SPS for 3PLs. Learn more here: https://bit.ly/44bw3Tf

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🔍 Ever wondered why top-tier 3PL providers swear by robust inventory management? 🚀 It boils down to three critical benefits: unparalleled efficiency, dramatic cost savings, and sky-high customer satisfaction. Dive into the future of logistics with us and experience the difference for yourself. It's time to streamline operations and exceed expectations. #SmartInventory #LogisticsRevolution

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"Unlocking Success with Amazon's Supply Chain Excellence! 🚀 Elevate your sales and customer satisfaction with the industry-leading supply chain management of Amazon. From streamlined logistics to efficient inventory management, we're redefining success. #SupplyChainMastery #AmazonBusiness #CustomerSatisfaction #SalesOptimization #LogisticsInnovation #BusinessSuccess"

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Dive into the world of e-commerce logistics! Discover how the right 3PL choice can lower costs and increase customer satisfaction. 🚀 Don't leave your e-commerce success to chance. Read now! 🔗#3PLEvate #3PLInsights #EcommerceSuccess #3PLOptimization #LogisticsEvolved #EcommerceGrowth #SmartFulfillment

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🔁 Are high levels of product returns affecting your bottom line?Every return is a lost sale, and bleeds more revenue by raising logistics costs and reducing customer satisfaction. Brian McLean is here to help, with a virtual session all about managing returns logistics efficiently. Join Brian, Director - North America at Locus, for the latest in our #InFocus webinar series!Discover how to:🔁 plug the revenue drain due to high returns🔁 tackle hidden inefficiencies in reverse logistics🔁 turn returns management into a growth centerGoing live this Wednesday at 11 AM EST! Sign up now ⬇️https://locu.sh/45Wa6aV#returns #reverselogistics #logistics #supplychain #supplychaintechnology #operations

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📦 Interesting insights! Accessorial charges can indeed be a pain point, often surprising and inconsistent. Agree that carriers aiming for customer loyalty must streamline and clarify these fees. Kudos to Amazon for leading the way with transparent shipping rates! 💡🚚 #ParcelShipping #AccessorialCharges #LogisticsInsightshttps://ow.ly/Pg3e50QpNNH

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