Job DescriptionThe Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include: registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.
P&BH: Reports to SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS
ResponsibilitiesAnswers and directs calls and forwards messages as appropriate
Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
Assists patients with registration process, including forms completion
Enters patient charges into the practice management system
Schedules patients for internal and outside referral appointments as appropriate
Verifies patient insurance eligibility
Performs reconciliation, closing, and end of day procedures
Other duties as assigned
QualificationsRequired Education: High School Diploma / GED
Preferred Education: Coursework in medical terminology, business/administrative support, or a related field
Required Experience: Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner. Knowledge of general office support practices and related office equipment. Skill in computer use. Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner. Experience performing detailed tasks while maintaining accuracy and efficiency. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse groups. Ability to operate in a high-volume, fast-paced environment
Preferred Experience: Knowledge of medical office practices and procedures. Knowledge of electronic health records and practice management systems. Experience in using MS Office products. Experience providing general clerical support in an office environment. Experience in medical
Preferred licenses and certifications: Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Centra Health by 2x
See who you know
Get notified about new Medical Office Associate jobs in Farmville, VA.
Address: 359 Kelvin Stream, Lake Eldonview, MT 33517-1242
Phone: +577037762465
Job: Product Hospitality Supervisor
Hobby: Gardening, Web surfing, Video gaming, Amateur radio, Flag Football, Reading, Table tennis
Introduction: My name is Manual Maggio, I am a thankful, tender, adventurous, delightful, fantastic, proud, graceful person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
